Terms and Conditions
Welcome to HWA Collections! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our premium ladies' bags.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use HWA Collections if you do not accept all of the terms and conditions stated on this page.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
2. Products and Pricing
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We have made every effort to display as accurately as possible the colors and images of our bags that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
3. Orders and Billing
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping and Delivery
Delivery times (e.g., 18-20 days for standard orders) are estimates and commence from the date of shipping, rather than the date of order. Pre-orders are subject to specific delivery timelines as stated on the product page.
5. Returns and Refunds
Please review our Return Policy posted on our website prior to making any purchases. Custom orders or pre-orders may be subject to non-refundable advance deposits (e.g., 20% advance required for orders above 15K).
6. Intellectual Property
Unless otherwise stated, HWA Collections and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved.
Privacy Policy
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At HWA Collections, accessible from our storefront, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by HWA Collections and how we use it.
1. Information We Collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
2. How We Use Your Information
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our premium bags.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or through our WhatsApp support line available on the website.